Founded in 2024, 412 Vault is a premier sneaker marketplace that specialises in authentic, rare and exclusive sneakers. We source our sneakers from official retailers and verified sellers, ensuring each pair is genuine and of the highest quality.

You can reach us through our contact form, by email at help@412vault.com, or via our instagram page @412vault. We aim to respond to inquiries within 24 hours.

We specialise in rare and exclusive sneakers, including limited edition releases. Our inventory includes a wide range of brands ranging from Yeezy to Air Jordan.

Yes, all sneakers sold by 412 Vault are brand new and come in their original packaging. We do not deal in used or refurbished sneakers.

All the products we send are accompanied by an electronic authenticity certificate to certify and ensure the quality and authenticity of the product. Before arriving in your hands, they are checked by our experts to ensure their authenticity. All products come directly from our network of retail and professional partners. They have never been worn and are delivered to you in their original box with all accessories.

These products are released in limited quantities and quickly sell out in stores and on regular websites. Our mission is to provide you with access to authentic products, ensuring complete safety. To achieve this, we collaborate with a network of retailers and professionals to secure these products for you, even after their initial release.

An authentication certificate is a document provided by 412 Vault that certifies the authenticity of your sneakers. It includes details about the sneaker, such as the model, size, and a unique authentication number.

Placing an order is easy. Simply browse our online store, add the desired sneakers to your cart, and proceed to our secure checkout. You will receive a confirmation email once your order is complete.

We accept a variety of payment methods, including major credit cards such as Visa, MasterCard, American Express and PayPal. All transactions are processed through our secure payment gateway.

If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note once your order has been processed and shipped, it cannot be canceled or changed. You will have to refer to our returns policy.

Orders can take between 3-4 business days (excluding weekends and holidays) to process prior to shipment.

Additional time may be required during promotional periods and the Christmas holidays. We ship orders Monday through to Saturday.

Yes, we offer free standard international shipping (5-10 business days). Most of our international orders are shipped on a DDP (Delivery Duties Paid) basis. This means that taxes and duties will be added at the checkout accordingly, and the cost of this depends on the country you are based.

Shipping times vary depending on your location. Generally, orders are processed within 3-4 business days, and delivery can take 5-7 business days in Europe, UAE, Australia and 5-10 business days internationally. You will receive a tracking number once your order has been shipped. For more details visit our shipping policy page.

We offer free domestic and international shipping on all orders with tax included.

We offer a 14-day return policy for unworn and unused sneakers in their original packaging. To initiate a return please use our returns portal or contact our customer service team. Full returns policy can be found here.

To return an item, please contact our customer service team to obtain return authorisation. Once approved, you can ship the item back to us. We will cover return shipping costs for unworn, faulty items. For returns of other reasons, customers are responsible for return shipping. We recommend using a tracked and insured shipping method. Original shipping costs are non-refundable.

Refunds are processed within 7 days of receiving the returned item that meets our return conditions. The refund will be issued to the original payment method.

Easily exchange an item for a different size or colour through our return portal. Simply indicate your desired exchange on the return request and we will ship the new item to you upon receiving your return.

Yes, we offer giftcards in various denominations. You can purchase them directly from our customer support team.

You can stay updated by subscribing to our newsletter, following us on social media, or regularly checking our website for the latest news and updates on new releases and restocks.

At this time, we only source sneakers from official retailers and verified sellers. We do not purchase sneakers directly from individuals.